All Policies
Privacy Policy

Your Privacy Matters to Us

Last updated: 27 October 2026

This Privacy Policy describes how StaysUp ("we", "us", or "our") collects, uses, and protects the personal information you provide when using our website and booking services. By using our website, you consent to the practices described in this policy.

Information We Collect

  • When you browse our website, we may collect basic information such as your name, email address, phone number, and location details when you fill in booking forms or contact forms.
  • Payment details are processed securely by our payment gateway partners (such as Razorpay). We do not store your full card numbers or CVV on our servers.
  • We may automatically collect non-personal data like browser type, device information, and pages visited to improve your experience.

How We Use Your Information

  • To process and confirm your hotel and package bookings, and to keep you updated on their status.
  • To respond to your enquiries, requests, and customer support needs.
  • To send you booking confirmations, travel updates, and — only if you have opted in — promotional offers.
  • To improve our website, services, and user experience through analytics.

Data Storage & Security

  • Your personal data is stored on secure servers and is accessible only to authorized personnel.
  • We use industry-standard security measures, including encryption in transit (HTTPS), to protect your information.
  • We retain your data only as long as necessary for the purposes described in this policy or as required by law.

Cookies & Local Storage

  • Our website uses cookies and browser local storage to remember your preferences (such as saved booking drafts and cart items) and to provide a smoother experience.
  • You can disable cookies through your browser settings, although some parts of the website may not function properly as a result.

Sharing of Information

  • We share your booking details only with the hotels, travel partners, and service providers required to fulfil your booking.
  • We never sell, rent, or trade your personal information to third parties for marketing purposes.
  • We may disclose information when required by law or to protect the rights, property, or safety of our users and business.

Your Rights & Contact

  • You may request access to, correction of, or deletion of your personal data at any time by contacting us.
  • For any privacy-related queries, reach us at sumit@staysup.in or call +91 70064 55735.